Support Queries
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Can't sign into CAS 360
Solution Follow the steps below to troubleshoot your CAS 360 log in: Ensure that you are using the co...
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CAS 360 Security White Paper
BGL has documented policies and procedures for risk assessment, data security, release management, securi...
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How do I combine Share/Unit Certificates for multiple share/unit transactions?
Query How do I combine Share Certificates for multiple share transactions? How do I combine Unit Certifi...
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How is the penalty amount calculated?
Query I have prepared a form in CAS 360. The document screen is showing a penalty amount beside this for...
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How to change the colour of the 'Review Documents' button
To change the colour of the Review Documents button on the Modern Email Templates, please see the followin...
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How to Prepare a Share Certificate
Query How do I Reprint/Reprepare Share Certificates? Solution From the Main Toolbar, go to Company. ...
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How to Restore a deleted Trust
Restoring a Trust To restore a deactivated trust in CAS 360: From the Main Toolbar, go to Trust. ...
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Message: A new version of CAS 360 is available. Please refresh your browser to upgrade
For CAS 360 users who are still logged in when the update is released, they will receive a pop-up message ...
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Multi-Factor Authentication (MFA): verification codes generated by my app are not working
Query For Multi-Factor Authentication (MFA) the six-digit verification codes generated by my app are not w...
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My phone was lost or stolen. How do I disable Multi-Factor Authentication?
If your phone was lost or stolen, we strongly recommend that you change your BGL 360 password. This will h...
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Page not Loading / Clear your cache
After a CAS 360 update, some users may face certain pages that are not loading properly, either showing a ...
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Password Policy for CAS 360
Password Rules To ensure the protection of your critical data, BGL requires passwords to meet certain com...
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Sign in with Google no longer supported from January 2023
Due to changing security requirements, Sign in with Google login will no longer be supported when signing ...